Returns & Exchanges
At TrendingCustom, we want you to be completely satisfied with your personalized purchase. If your item arrives damaged, defective, or incorrect, we offer a hassle-free return or replacement within 30 days of delivery.
Initiate Your Request
Contact our customer support team within 30 days of receiving your order, providing your order number and clear photos of the item if it is damaged or incorrect.
Review and Approval
Our quality assurance team will review your request within 48 hours to verify the issue and authorize your return or a free replacement.
Pack and Ship
Once approved, securely package the item in its original packaging and use the provided prepaid shipping label or instructions to send it back to our warehouse.
Receive Refund or Exchange
After we receive and inspect your returned item, we will process your full refund to the original payment method or ship out your new replacement item immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing